Your one-of-a-kind Voice Print

With Voice Print, you can call the Bank Customer Service Center, verify your identity, and let us know who you are with only the sound of your voice — making telephone banking more convenient than ever!

How to Get Started

Step 1: Call 888-570-0773 and speak with a Customer Service Agent to set up your unique Voice Print. We’re here 8 a.m. to 7 p.m. weekdays and 8 a.m. to 3 p.m. Saturdays.

Step 2: Next time you call the Bank Customer Service Center at 888-570-0773, we'll identify you with your voice, saving you valuable time.

FAQs

What is Voice Print?

Voice Print is voice recognition technology. It allows us to use your voice to validate your identity when you call Bank's Customer Service Center to speak with one of our representatives.

How does Voice Print work?

Like your fingerprint, your Voice Print is unique to you. We only need 30 seconds of your voice to create your one-of-a-kind Voice Print. The next time you call Bank’s Customer Service Center, we can use your voice to quickly verify it’s you.

How do I start using Voice Print?

It’s easy! The next time you call Bank’s Customer Service Center, we will create your unique voiceprint. The creation of your Voice Print helps reduce the need to answer verification questions so we can focus on assisting you.

Is Voice Print secure?

Like your fingerprint, your voiceprint is unique to you. Voice Print is not a recording; it uses complex technology to mathematically identify your voice characteristics.

Can someone use a recording of my voice to access my account?

While verifying your voiceprint, our technology analyzes if the voice is a recording or a live person. If suspected of being a recording, the caller will be prompted for additional account verification information.

What if I am sick?

Hundreds of voice characteristics are represented in your Voice Print, only a few of which are affected by a cold. In cases where your voice is severely affected, we’ll verify you with alternate methods.

Will I still need to answer security questions?

There could be instances when we are unable to make a positive verification using Voice Print. In that case, we may ask you security questions to protect you and your accounts.

Can I opt out?

Yes, participation is completely optional. However we believe you will find Voice Print to be a simple, secure and more convenient verification method.

If I change my mind later, can my Voice Print be deleted?

Yes, you can remove your Voice Print at any time by calling +1 (805) 285-3966 and speaking with an agent in our Customer Service Center.

How does Bank protect my personal information?

We are consistently enhancing our security measures and identifying new and emerging threats to help keep your accounts and information secure. Learn how we protect your data.

With Bank, you're going places. In this case, to a different website.

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Disclaimer: Links to third party sites are provided for your convenience. These sites are not within the control of Bank and may not follow the same privacy, security, or accessibility standards as Bank. Bank does not warrant any offerings from the third party providers, nor is Bank responsible for the security, content or availability of any third party sites, or their partners.

Disclaimer: Links to third party sites are provided for your convenience. These sites are not within the control of Bank and may not follow the same privacy, security, or accessibility standards as Bank. By accessing the SmartLenders Program via the provided link, you acknowledge the SmartLenders Program is not under the control of Bank. Bank does not warrant or endorse any offerings from third party providers, nor is Bank responsible for the security, content or availability of any third party sites or their partners including SmartLenders or the lenders that may be accessed by you through your use of the SmartLenders Program (the “Lenders”). Under no circumstances will Bank be responsible for any damages arising from the transactions between you and any Lenders or for any information appearing on SmartLenders’ site. SmartLenders will provide Bank with the following information about your application: applicant name; type of company; email address; loan amount requested; and progress status toward approval and funding. Bank may use this information to monitor your experience with SmartLenders and market ’s services to you.